Customer Support Agent (m/f/x)

Full Time Tourradar
  • Toronto, Ontario, Canada View on Map
  • Post Date : October 11, 2021
  • Apply Before : November 19, 2021
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Job Detail

  • Sectors Tours, attractions & activities

Job Description

Do you have Travel Industry, Customer Service or past Tour Guide experience? Do you like fast-paced tech environments? Do you love to travel? If so, TourRadar’s Customer Support Team needs you!

We are looking for a Customer Support Agent to join our team in Toronto. The ideal candidate will be enthusiastic, sales focused, customer centric, enjoy challenging work and most importantly loves all things travel!

What you will do:

  • Selling tours to customers via live chat, email or by telephone
  • Supporting customers who have either found a specific tour on or are undecided between a number of options
  • Answering customer questions and providing information in a professional manner
  • Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
  • Handling booking cancellations, changes, payment issues, and adjustments

Who you are

  • You have at least 1-2 years of experience in customer service or a sales background
  • You are sales driven with ability to sell via phone
  • You are passionate about providing mind-blowing customer service and going the extra mile for your customers
  • You are tech-savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
  • You have multitasking abilities and are capable of handling high volumes of enquiries
  • You are open-minded, love challenges, enthusiastic to learn and interested in travelling
  • You don´t know the meaning of “I can’t find the answer”
  • Work permission for the appropriate country to which you are applying

What can you expect?

  • The stability and excitement of working for a fast scaling Series C funded startup
  • Regular team outings and team celebration events
  • Great career opportunities and individual development plan
  • A dog-friendly office environment that encourages collaboration and connection amongst teams

If you want to apply send your CV to

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