ROOMS SUPERVISOR- JACO -COSTA RICA

Full Time
  • Puntarenas, Puntarenas, Costa Rica, Jaco View on Map
  • Post Date : April 20, 2021
  • Apply Before : May 20, 2021
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Job Detail

  • Sectors Accommodation

Job Description

What the role is

You are a person who can be assigned several tasks, witty, creative, and curious who enjoy challenges, organizations with rapid growth, and that strike you learn something new every day. Change is your ally and the creativity of your best friend. You are ready to jump at any time and wear many hats because you value the growth you can have when learning to do it all.

What you will be doing

-Train all front/new staff
-Manage receptionists schedules and tasks
-Manage rooms and beds reservations to maximize efficiency
-handle groups reservation
-be main contact to selian main reservation center
-make sure logbook is updated and that all front reading it
-Review receptionists’ reports
-Manage communication with guests and deal with complaints
-Manage reception inventory/stock
-Order office supply materials by min and max list
-PMS reports as needed
-Daily and monthly reports of occupancy and incomes
-Update operational system with daily activities and plans
-Sinergy on the day to day operations with housekeeping and maintenance
-modify and implement reception protocols
-Ensure standards of customer service
-Keep staff updated with new trainings
-Internal communication management with front staff and managers
-Authorize discounts and refunds by protocols
-Ensure the good conditions of reception equipment

Facilities housekeeping and maintenance:

-day to day support to the operations manager
-coordinating between reception and operation manager to verify rooms are ready to receive guests
-step in on absent of operations manager

What you need for the role

-1-2 years of experience in reception
-Team management
-Bilingual
-Knowledge of PMS system
-Tourism /Hotel management background

What can you expect

-Competitive salary
-Performance bonus
-No dress code
-Pet-friendly (as long as your pet is friendly)
-Multiple online training opportunities
-Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
-Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
-Have your birthday off
-Amazing referral program with cash and global holiday packages; we know you hang out with other great people
-Extra country-specific benefits; we can tell you more during the application process

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