Sales Expansion Representative

Full Time Cloudbeds
  • Dublin, Leinster, Ireland View on Map
  • Post Date : July 22, 2021
  • Apply Before : August 20, 2021
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Job Detail

  • Sectors Marketing & Digital services

Job Description

Location: Flexible – working across timezones

What You Will Do

  • Be a master of Cloudbeds tools and have a deep general understanding of Cloudbeds property needs
  • Proactively reach out to current customers and offer consultative health checks in order to uncover upsell/expansion opportunities
  • Action inbound requests for new product or platform tier upsells
  • Presell new products or integrations that are being developed
  • Contribute to net negative churn by achieving or exceeding upsell and add-on’s sales goals
  • Free-up Market Managers from upsells to focus their time solely on new customer acquisition
  • Schedule consultation calls and product demonstrations and track them in our CRM
  • Surface content for the support team for the resource of videos and knowledgebase articles.
  • Provide a feedback conduit for qualitative customer satisfaction and unmet needs.
  • Collaborate with the referrals team to identify potential ambassadors
  • Collaborate with the support team to feedback and create tickets for properties
  • Be a sales authority on marketplace applications
  • Assist properties during product demos to better utilize the tool
  • May be required deal with customers in-person locally and/or travel
  • Other duties, as required

You’ll Succeed With

  • A great communicator with a positive and outgoing disposition with the ability to infectiously share the love of Cloudbeds
  • Strong collaboration and stakeholder skills. This role crosses sales, support, and partnerships
  • Outstanding knowledge of how to leverage Cloudbeds tools and partners for growth
  • Experience conducting zoom calls with our properties
  • At least 2 years experience in property operations in one of – Leadership, Revenue, eCommerce, Front Office
  • Some formal training in Hospitality
  • The ability to teach and share technology and hospitality insights to properties using the simplest of terms
  • Has passed, or the ability to pass through the Cloudbeds sales hiring process
  • A demonstrated ability to sustainably achieve sales targets
  • Advanced to Fluent Business level capability in English
  • Fluency in at least one language other than English
  • Degree in related area or proven statement of attending college in a course related to the job role

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Required skills

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