Operations Coordinator

Full Time BUNAC
  • England, United Kingdom, London View on Map
  • Post Date : November 29, 2021
  • Apply Before : January 1, 2022
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Job Detail

  • Sectors Work & Travel

Job Description

We are looking for a customer obsessed coordinator to join our operations team in London, UK, working on our Intern in Britain programme.

You’ll be ensuring all service level agreements are met through efficient administration and responsible dealings with applicants, employers and other stakeholders. You’ll assess visa compliance, and make internship dreams come true for international students wanting a taste of UK life.

What you’re accountable for:

  • Ensure BUNAC programmes are developed to be as compliant, efficient and profitable as possible.
  • Follow and contribute to efficient and organised systems of programme administration to ensure accurate operational procedures.
  • Carry out site visits with employers and interns around the city of London and the wider UK where required.
  • Advise customers on all programme-related aspects of their trip. This is to include but not be limited to employment, accommodation & travel.
  • Administer and issue visa paperwork.
  • Develop and maintain accurate database & record keeping.
  • Ensure positive partner relationships are maintained, and partner based applications are processed with in all SLAs.
  • Become familiar with relevant Immigration rules and keep up to date with changes in implementation and interpretation.
  • Liaise with the Team Leader in order that new developments can be considered, and continual assessment and improvements made to programme efficiency and level of service.

Other Contributions:

  • Commitment to and involvement in BUNAC’s overall objectives
  • The ability to work with initiative and manage high work load so that all enquiries and applications are dealt with in a timely manner
  • A willingness to develop knowledge and understanding of all BUNAC programmes, and contribute towards other business area operations when required.
  • A willingness to work within a structured office routine as well as the ability to accept variation from this routine when necessary.
  • Attend and actively participate in regular team and 1:1 meetings

Ideally you will:

  • Have strong written and verbal communication skills
  • Be able to provide great customer service
  • Be a positive problem solver
  • Be creative and work with initiative
  • Have office or work from home experience.

Values & Behaviours:

  • Care with Passion
  • Get it Done (Pace over perfection)
  • Customer First
  • Total Transparency

Potential future roles:

  • Senior Intern in Britain Coordinator
  • Intern in Britain Team Leader
  • Operations Manager
  • Head of Operations

Position Details:

  • Reports to:Inbound Programmes Team Leader
  • Start Date:January 2022
  • Contract type: Full Time
  • 6 Month FTC or Permanent
  • Salary:22-25K
  • Base:5 Richbell Place, Holborn (London). Work form home possible but must be able to access London regularly.
  • Hours:37.5 hours per week. Usually Monday – Friday 9AM – 5:30 PM with some flexibility

How to Apply:

Email jobs@bunac.org with a CV and covering letter.

If you have questions or would like an informal conversation about the role, email emma.thami@bunac.org

Required skills